Collection Specialist

Shahry is on the lookout for a Collection Specialist who will support in managing the recovery process and classification of accounts.

This role would involve dealing with delinquent customers and possible reschedule arrangements that will take one of two forms (direct contact with the customer as well as the External Collection / recovery Agency) Responsible for any other tasks / responsibilities within Retail Collections and Recovery Unit 

Responsibilities covered by role includes:

• Ensure proper monthly domains distribution over collections agencies, and manage the reallocations between agencies
• Ensure setting proper monthly targets 
• Monitor and Control the delinquent retail accounts which are handled by External Tele-calling teams and take appropriate action to normalize the position, within the determined policy rules and laid down strategies. The overall objective of the role is to ensure action is taken to prevent the account of rolling forward. 
• Ensure Identifying the delinquency reason and educate the customer when needed to reduce delinquency 
• Undertake the review of all monthly advances control reports, assessing the information therein and making recommendations regarding the strategy to be employed in ensuring that such delinquent accounts are returned to order within the shortest possible time.
• Assure that legal procedures (raising and dropping legal actions) are accurately taking place for eligible customers. 
• Contact with customers when required. This may take the form of communication; telephone calls or face-to-face meetings in / outdoor.
• Deal with customer's request received from different bank’s channels and obtain the required authorization to agree on short-term settlement requests, abiding by suitable policies (as settlement policy). 
• Review and monitor external agencies commissions 
• Identify new, improved, and alternative ways of recovering debt 
• Participate in the Assessment and evaluation the performance and effectiveness of collections strategies to decide on best fit course of action. Propose, gain commitment to, and deliver strategies designed to increase debt collection levels.
• Oversee the timely and appropriate remedial action on major poorly performing accounts within his/her her team. 
• Ensure proper team productivity aligned with the agreed targets 
• Follow up any customer service issue related to the delinquent account and ensure resolution 
• Ensure maintaining and diaries all collection trails on the agreed system