Technical Support Specialist

PICO - Cairo, Egypt

264
Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable
Vacancies:
1 open position
About the Job
  • Field incoming help requests from end users via both telephone and work orders in a courteous manner.
  • Document all pertinent end user identification information, including name,department, contact information, and nature of problem or issue.
  • Build rapport and elicit problem details from help desk customers.
  • Prioritize and schedule problems.Escalate problems (when required) to the appropriately experienced technician.
  • Record, track, and document the help desk request problem-solving process,including all successful and unsuccessful decisions made, and actions taken,through to the final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Develop help sheets and knowledge base articles for end users.
  • Perform related duties consistent with the scope and intent of the position.
Job Requirements
  • 3-5 years of experience.
  • Great communication skills.
  • Ability to work under stress.
  • Problem solving Sills.
  • Decision Making.
About this Company

Modern Agriculture Company - PICO, a leading Egyptian family owned Shareholding Company successfully working in developing agri projects for over 30 years to produce premium quality fruits and vegetables and exporting its products worldwide with all the high-end retailers in... (More)

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