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Job Description
A motivated and well-spoken inside sales and marketing representative to join our sales team. The individual will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process and perform marketing needs.
To be successful as an inside sales & Marketing representative you should be able to build instant rapport and achieve customer satisfaction.
A top inside sales representative should also be very competitive and a good listener.
- The Inside Sales & Marketing representative Responsibilities:
- Communicating with customers, making outbound calls to potential customers, and following up on leads.
- Understanding customers' needs and identifying sales opportunities.
- Answering potential customers' questions and sending additional information per email.
- Keeping up with product and service information and updates.
- Creating and maintaining a database of current and potential customers.
- Explaining and demonstrating features of products and services.
- Staying informed about competing products and services.
- Upselling products and services.
- Researching and qualifying new leads.
- Perform effective online presentation to prospects
- Closing sales and achieving sales targets.
- Assess characteristics of products or services to be promoted and advise on the advertising needs of the company
- Develop marketing and customer-facing resources as required
- Prepare or oversee preparation of reports, marketing strategy, posters etc.
- Assist in the preparation of brochures, reports, newsletters and other material
- Advise superiors on marketing projects through all project phases
- Work closely with sales teams to ensure campaign understanding drive results
- Coordinate marketing projects with internal and external resources
- Analyse, develop and implement communication and promotion strategies and information programs
- Direct/manage the sales efforts of distributors/agents.
- Prospect for new business, conduct sales calls, and actively grow the territory. Initiate and follow up on sample and technical requests and communicate the results.
- Focus on customer retention and improving overall customer satisfaction.
- Manage sales planning, forecasting, development, and performance of the sales territories; identify and supporting technical and operational resources necessary to achieve objectives.
- Maintain sales pipeline for all core sales objectives and strategic sales initiatives of 1 x annual sales targets.
- Conduct quarterly Mutual Business Plan review meetings with distributors and key customers in the region and develop a mutual plan for executing against all upcoming quarterly sales and business objectives.
- Coordinate and collaborate with sales, technical peers, distributors and service personnel to insure company objectives and customer concerns are cared for.
- Routinely communicate with sales, logistics, customer service, R & D and challenges to peers, technical, superiors, and business partners
- Submit visit report on time, sale reports and other reports as required.
- Know and learn about your competition both regionally and internationally.
- Represent the company at trade shows, conferences and customer events.
Job Requirements
- Qualifications:
- Bachelor’s Degree in Business, Bachelor of Science or related field
- 5+ years practical experience, previous experience in a related sales position preferred.
- Strong Excel knowledge is must
- Proficiency in Microsoft Office and CRM software such as Salesforce.com.
- Good organizational skills and the ability to multitask.
- Excellent phone and cold calling skills.
- Exceptional customer service skills.
- Strong listening and sales skills.
- Ability to achieve targets.
- Excellent communication skills, written and verbal. English speaking is must.
- French language would be an asset
- Core Sales Competencies:
- Self-Leadership: Role models Delta Specialties Guiding Principles; is trusted, communicates clear direction, understands personal strengths and limitations, and adjusts to circumstances.
- Team Leadership: Creates an atmosphere where people can succeed; collaborates across teams; helps others get behind business agendas and accomplish individual and team objectives.
- Business Leadership: Sets clear objectives; plans logical steps to meet objectives; takes action to meet objectives.
- Strategic Leadership: Anticipates opportunities for change and plans accordingly; has a clear vision of the future; can sell ideas at all levels of the organization.
