Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Answers inbound calls and respond to patient requests to ensure customer satisfaction.
- Supports and provides superior service via hotline as a receiver and caller and follow-up on patient inquiries and complaints that is not fulfilled or resolved ensuring full customer satisfaction.
- Provide quality, efficient and non-judgmental telephone customer service to patients.
- Maintains the agreed on average handling time as defined by Contact center Management guidelines to ensure ease of accessibility and maintain the agreed on SL.
- Updates the existing database with changes and the status of each patient whenever required and complete call logs and reports so that we have a valid reference and database for our customers to ensure proper planning & to guarantee taking the right decisions.
Job Requirements
- Bachelor degree in pharmacy.
- 0 to 2 years experience.
- Very good in English & Arabic (Written ,Spoken ,Oral)
- Very good computer skills.
- Full time job.
