Dialer Management Specialist

Centro Global Solutions - Maadi, Cairo

68
Applicants for
2 open positions
65
Seen
25
Shortlisted
37
Rejected
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Education Level:
Bachelor's Degree at least
Vacancies:
2 open positions
About the Job

Business Unit: IT Department.

Reporting to: IT Technical Account Manager.

Job Purpose:

  • The chosen candidate will be Managing an automated system(Dialer) for distributing outbound calls for the agents on the floor through controlling multiple parameters to achieve the COPC standard utilization and occupancy targets.

Job Responsibilities:

  • Initiating the Dialers at the beginning of the shift to ensure business continuity.
  • Proactive reporting of the Strength and weakness on the dialer performance that can potentially maximize Occupancy/revenue or cause problems/crisis within the appropriate actionable time frame.
  • Uploading the data to be dialed on the Dialers based on the forecasted workforce to maintain stability.
  • Implementing the Dialers pacing module through analyzing client requirements to ensure productivity and client satisfaction.
  • Validating and reporting Dialers related problems to the Information Technology and Service Delivery departments.
  • Recycling through the algorithm to extend the life cycle for the database.
  • Applying setup modifications on Dialers upon operations request.
  • Understanding of Compliance with legal requirements through analyzing information and tracking trends to ensure maximizing clients satisfaction.
Job Requirements
  • University Graduate is a MUST.
  • 0-2 year of related experience in the same industry (Preferable).
  • Call Center Experience (Preferable).

Core Skills:

  • Excellent analytical skills.
  • Detail oriented.
  • Ability to work under pressure.
  • Highly confidential to sensitive information.
  • Excellent adherence to deadlines with the targeted accuracy level.

Technical Skills:

  • Excellent Knowledge of Microsoft Excel.
  • Very good business writing skills.
About this Company

Centro Global Solutions is a multinational boutique provider of customer contact solutions and business process management. Centro Global Solutions provides call center and business process outsourcing services in North America, Europe, Middle East and Asia Pacific regions.... (More)

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