Job Details
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Job Description
- Answer calls and respond to CRM and emails.
- Route calls to appropriate resource.
- Manage and resolve customer complaints.
- Identify and escalate priority issues.
- Follow up customer calls where necessary.
- Produce call reports.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Provide needed information about the company and its projects for the clients.
- Maintains call center database by entering information.
Job Requirements
- Good Command of English.
- Active Listening.
- Very good verbal Communication.
- Excellent communication skills.
- Microsoft office skills.
