Sales Supervisor - Retail

Operations

• Responsible for managing the store and its shift team, and ensure that the store provides the highest level of customer service possible.
• Verify staff positioning during the shift according to the shop activity and priority.
• Guarantee that shop standards are in place, ensuring correct pricing and checking expiry dates in coordination with Product Manager.
• Be personally available to all customers to communicate and identify their needs to address their questions or concerns.
• Communicate necessary information at the beginning of the shift, including targeted Sales, promotions and new products, company policies and procedures.
• Track the daily sales.
• Analyze if any issue in the shop might be affecting the weekly sales, and communicate it to the Terminal / Store Manager.
• Supervise the inventory counting at the end of the shift.
• Assume Store Manager’s responsibilities in his/her absence.
• Responsible for the opening and closing of the shops, beside the Cash Supervisor.
• Organize and coordinate Shift plans.
• Improve customer experience through excellent operational standards (cleaning, stock, facing, etc.).
• Monitor and improve store’s standards.

People

• Maintain employees attitude and morale by recognizing outstanding performance and service and motivate and develop staff, communicating their incentive results on a daily basis.
• Together with the Shop Manager evaluate all store employees
• Verify staff positioning during the shift according to the shop activity and priority and coordinate holidays and absences from the staff members.

Customer

• Promote quality of customer service among staff by acting as a positive role model
• Be personally available to all customers to communicate and identify their needs and address their questions or concerns
• Maintain feedback loop to other departments with customer comment cards and employee opinion.