Senior Customer Care Specialist

Nesma Airlines - Cairo, Egypt

151
Applicants for
1 open position
16
Seen
1
Shortlisted
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
1,200 to 2,000 EGP per month
Languages:
English
Vacancies:
1 open position
About the Job
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Assist with placement of orders, refunds, or exchanges has a good  knowledge about CRMS.
Job Requirements
  • Customer Service,
  • Process Improvement,
  • Decision Making,
  • Managing Processes,
  • Staffing,
  • Planning,
  • Analyzing Information ,
  • Developing Standards,
  • Help Desk Experience,
  • Fluent in English.
About this Company

Nesma Airlines, a member of Saudi Arabia’s Nesma Group, is a flag carrier of two countries: the Kingdom of Saudi Arabia and the Arabic Republic of Egypt.

Nesma Airlines operates scheduled domestic flights within Saudi Arabia as well as international regional... (More)

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