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Job Description
Local support
- Manage all related matters regarding Serena tools.
- First analysis of incidents.
- Coordinate with BG IS Shared Services and IT Centers for solving R&D IS issues.
- Escalate incidents to the BG/PG R&D IS Dept Head or Group IS CCs when needed.
- Has a direct access to the Group Competence Centers.
- Deploy the Group and BG/PG action plans.
Main Topics
- CAD (Catia and Cadence) , Serena software, Simulation software, PLM and related interfaces, Project Management tools :
- Provide key users with technical support.
- Mitigate Key User lack when needed, as much as possible.
- Report technical issues to the related Group IS Competence Center.
- Set up CAD packages on standard stations delivered by IS Infrastructure or BG/PG.
- Especially for CAD Data Exchange: support Processes with OEM and Suppliers.
- Especially for PLM: coordinate and escalate with the IS infrastructure teams, BGs and CCs for infrastructure issues.
R&D Software development:
- Provide technical support: supervision of Servers and stations, installation of R&D software on standard configurations delivered by IS infrastructure, escalation of technical issues to BG M&T Simulation leader and CCs.
R&D software licenses:
- Manage all related licenses, collects data and reports to BG M&T and CCs.
- Monitor the level of service provided locally.
Job Requirements
- Bachelor’s Degree in Communications & Electronics Engineering, Computer Science, Information Systems, or related field.
- From 1 to 3 years of experience in the below fields:
- R&D software licenses, CAD (Catia and Cadence), Serena software, Simulation software, PLM and related interfaces, Project Management tools.
- Real knowledge on Information Systems Specific experience in R&D tools and PLM management will be appreciated.
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