Field Service Engineer
Servomed -
Alexandria, EgyptPosted 8 years ago193Applicants for3 open positions
- 13Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- As a Field Service Engineer (Imaging Equipment) you will be accountable for the daily service repair needs of designated Imaging equipment, to include multiple modalities of the customers’ equipment & driving customer satisfaction through Service Excellence.
- Working closely with Client Service Engineers & Online Engineers, to help expedite the resolution of service issues and ensures high-quality service is delivered to customers.
- The Field Service Engineer (Imaging Equipment) is responsible for:
- Troubleshooting, installation, maintenance and service repair needs on imaging equipment
- Service as a second level escalation point for service issues for designated modalities as needed
- Maintaining daily communication with Client Service Engineer, and customers directly to ensure resolution and proper follow-up, leading to customer satisfaction
- Providing remote and on-site technical support to CSEs and Customers
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts and managing cycle times
- May include training of clinical staff on designated equipment
- This position involves working around radiation, machines, electrical machinery, chemicals, unprotected heights and operation of motor vehicles
- Leading Installation activities within assigned area, ensuring safety and quality measures are taken
Job Requirements
Job Requirements
Basic Qualifications Include:
- 2+ Years of experience servicing multi-vendor equipment
- Associates or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; Must have and maintain a valid Driver’s License
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