Field Service Engineer

Servomed - Alexandria, Egypt

Applicants for
3 open positions
Experience Needed:
1 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Negotiable, Annual Bonus
3 open positions
About the Job
  • As a Field Service Engineer (Imaging Equipment) you will be accountable for the daily service repair needs of designated Imaging equipment, to include multiple modalities of the customers’ equipment & driving customer satisfaction through Service Excellence.
  • Working closely with Client Service Engineers & Online Engineers, to help expedite the resolution of service issues and ensures high-quality service is delivered to customers.
  • The Field Service Engineer (Imaging Equipment) is responsible for:
  • Troubleshooting, installation, maintenance and service repair needs on imaging equipment
  • Service as a second level escalation point for service issues for designated modalities as needed
  • Maintaining daily communication with Client Service Engineer, and customers directly to ensure resolution and proper follow-up, leading to customer satisfaction
  • Providing remote and on-site technical support to CSEs and Customers
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts and managing cycle times
  • May include training of clinical staff on designated equipment 
  • This position involves working around radiation, machines, electrical machinery, chemicals, unprotected heights and operation of motor vehicles
  • Leading Installation activities within assigned area, ensuring safety and quality measures are taken


Job Requirements

Job Requirements

Basic Qualifications Include:

  • 2+ Years of experience servicing multi-vendor equipment
  • Associates or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; Must have and maintain a valid Driver’s License
About this Company

In addition to our Exclusive Marketing & Distribution Activities for several leading Medical Equipment Manufacturers, we provide Bio-Medical-Engineering Services for a wide range of medical equipment installed in hospitals, clinics, universities, governmental & private... (More)

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