Retail Operations Director

Carina Wear - Katameya, Cairo

Applicants for
1 open position
Experience Needed:
More than 10 years
Career Level:
Job Type:
Full Time
10,000 to 15,000 EGP per month
1 open position
About the Job
  • Managing, training, developing, and assessing Operations Managers and Area Managers to agreed procedures and standard
  • Reviewing Annual Retail budget in coordination with Senior Management
  • Assigning Sales Targets to Operations and Area Managers in coordination with Branding department.
  • Analyzing Sales Statistics and identifying opportunities and gaps in coordination with Brands Department
  • Reviewing and approving Annual hiring plan for stores in coordination with Operations Managers
  • Assigning Trainings for Retail Operations Management and approving annual training budget
  • Reviewing staffing and turnover levels at stores to guarantee effective management.
  • Setting and Monitoring KPIs on store and managerial levels to assess performance and address any outstanding issues.
  • Owning Customer Satisfaction KPI and maintaining required customer satisfaction levels throughout Retail Operations Division
  • Optimizing daily, weekly, monthly, and quarterly reports within Retail Operations department and ensuring compliance through Operations and Area Managers.
  • Maintaining effective communication within Store Management level and ensuring smooth information and process flow with Branding and Supply Chain departments
  • Monitoring Store Maintenance team performance for Store Launch, handover, and schedules or corrective maintenance.
  • Monitoring Store Launches with Operations Managers for smooth startup
  • Developing, implementing, and reviewing Annual and Quarterly Sales plan target
  • Auditing stores regularly to ensure compliance with company policies, procedures and standard
Job Requirements


  • Self-Motivated, Career Driven Mindset
  • Leadership Skills and Experience within a Multi-Hierarchical structure is a must
  • Very Good Motivational and Mentoring Skills
  • Outstanding interpersonal, negotiation, and communication skills with employees from various cultural backgrounds
  • Accountability and Result-Oriented attitude under stress
  • Very Good Analytical Skills
  • Excellent Delegation, Time-Management, Multi-Tasking, and Strategic Planning skills
  • Transformational / Management of Change experience is a plus

Qualifications and Experience:

  • BA / BSc preferably in Engineering / Commerce
  • MBA or PMP are a plus
  • Minimum 10-15 years of experience with at least 8 years of management experience within the Fashion Retail industry.
  • Managerial experience within a fast-growth company is a plus
  • Leadership experience with 1000+ subordinates is a plus.
  • Excellent MS Excel, Word, PowerPoint Skills
  • MS Project, Primavera skills are a plus
  • Arabic and English Fluency (Written & Spoken)
About this Company

CARINA brand was launched in 1996 by Al Kassm Group with production facilities comprised of seven factories specialized in the production of women wear; as well as children’s stockings and men’s socks.
CARINA body wear filled a void in the local market for seamless women... (More)

Industry: Retail
See all Careers and Jobs at Carina Wear
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