Customer Support Agent
Onecard -
Cairo, EgyptPosted 8 years ago51Applicants for2 open positions
- 37Viewed
- 0In Consideration
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Job Details
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Job Description
- Handle all incoming calls of the call center.
- Handle outbound calls for follow up, occasional campaigns and call backs blended with normal inbound calls.
- Provide best possible service to both external & internal customers to achieve highest level of customer satisfaction
- Provide proper information to customers with complete & comprehensive understanding of Onecard Products & Services and Policies & Procedures
- Resolve customer complaints in time & treats them as business opportunities to ensure continuous improvement & development
- Escalate problems & provides relevant feedback to the right channels
- Contribute to the Up selling of Onecard Products and Services
Job Requirements
Requirements:
- Male
- 0-2 years Experience
- Excellent English both spoken and written
- Very good computer skills
- Strong Customer Orientation
- Strong communication, listening & interpersonal skills
- Flexibility & ability to work in a team
- Self-confident with professional behavior & attitude
- High sense of time management,