IT Service Desk Specialist

Teleperformance - Egypt - Shubra, Cairo

Applicants for
1 open position
Experience Needed:
More than 1 year
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
4,000 to 4,600 EGP per month
1 open position
About the Job

One of the most respectful banks in Egypt is hiring "IT Service Desk Specialist"

  • Resolve Issues through many channels (E-mails - Phone - Face to Face)
  • Handling open Tickets/Calls
  • Track, route and redirect problems to correct resources
  • Walk customers through problem solving process
  • Provide first level contact and convey resolutions to customer issues
  • Support bank employees
Job Requirements
  • Proven working experience in providing help desk support
  • Proficiency in English
  • Working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Information Technology, Computer Science or equivalent
About this Company

Teleperformance at a Glance:

Teleperformance Egypt Established in 2007, Teleperformance Egypt is the first multinational contact center company to open in Egypt performing all contact center services serving Egypt, Middle East and Africa, and Offshore markets... (More)

Industry: Banking
See all Careers and Jobs at Teleperformance - Egypt
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