Customer Service Agent
dejavu -
New Cairo, CairoPosted 4 years ago472Applicants for2 open positions
- 27Viewed
- 5In Consideration
- 3Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Inbound Tasks:
- Answer incoming calls to handle customers inquires & complaints
- Resolve hard calls by finding suitable solutions & escalate to CS manager if any
- Provide Win-Win solutions to enhance customer experience & maintain the revenue
- Coordinate customers requests & follow up with stores to maintain customer satisfaction
- Explain offers & simply dejavu policies & procedures to customers
- Check Inventory with the customers , direct them to the nearest store and make transfer or reservation request if needed
- Upsell Dejavu products ( Retail – Online )
Back Office Tasks:
- Handle CS tickets
- Conduct outbound calls for
- Support CS manager for any needed reports
- Handle all inquires & complains related to social media platforms
Job Requirements
- Bachelor’s degree
- Customer service / Call Center experience not less than 1 year, preferred on the fashion field
- Preferred New Cairo residence or nearby
- Very Good in both spoken and written Arabic and English languages
- Strong communication, negotiation & active listening skills
- Strong capabilities to use any software, preferred retail pro knowledge
Must Be:
- Friendly, approachable, honest and trustworthy
- Able to adapt to change , flexible and efficient
- Attend to details
- Self-motivated & confident
- Problem Solving & analytics thinking
- Proactive & have the passion to fashion
- Positive, cheerful mentality
- Able to work under pressure & multi-tasks
