IT Service Desk

Hindawi - Cairo, Egypt

Applicants for
1 open position
Experience Needed:
More than 1 year
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job

Job Responsibilities:

  • Provide first-line support to end-users regarding computer hardware, software, network, and technical issues.
  • Provide first-line Support for the organization’s computers and network in order to ensure the effectiveness of computer system services.
  • Escalate unresolved queries to the next level of support to handle them properly.
  • Install and configure selected software and hardware products.
  • Maintain printer queues by evaluating the overall printing process to maintain its efficiency.
  • Resolve technical problems related to Local Area Networks (LAN).
  • Recommend changes in software and hardware to improve computer capabilities
  • Troubleshoot system and network issues as well as diagnose and solve the software/hardware errors
  • Document and visualize the network diagram.
Job Requirements
  • Bachelor Degree in any field (Computer Science, or any related study will be preferred)
  • 1 year of related experience
  • CompTIA N+, CompTIA A+, CCNA and MCSA Certifications are preferred 
  • Knowledge of Windows Operating System, Hard Desk Management tools, Anti-Spyware, Microsoft Office, Remote Control Software, LAN and Ethernet Cabling is preferred
About this Company

Hindawi is one of the world’s largest publishers of peer-reviewed, fully Open Access journals. We are passionate about working with the global academic community to promote open scholarly research to the world. With the help of our academic Editors, based in institutions... (More)

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