IT Service Desk

Job Responsibilities:

• Provide first-line support to end-users regarding computer hardware, software, network, and technical issues.
• Provide first-line Support for the organization’s computers and network in order to ensure the effectiveness of computer system services.
• Escalate unresolved queries to the next level of support to handle them properly.
• Install and configure selected software and hardware products.
• Maintain printer queues by evaluating the overall printing process to maintain its efficiency.
• Resolve technical problems related to Local Area Networks (LAN).
• Recommend changes in software and hardware to improve computer capabilities
• Troubleshoot system and network issues as well as diagnose and solve the software/hardware errors
• Document and visualize the network diagram.