IT Service Desk

Hindawi - Cairo, Egypt

Applicants for
1 open position
Experience Needed:
More than 1 year
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job

Job Responsibilities:

  • Provide first-line support to end-users regarding computer hardware, software, network, and technical issues.
  • Provide first-line Support for the organization’s computers and network in order to ensure the effectiveness of computer system services.
  • Escalate unresolved queries to the next level of support to handle them properly.
  • Install and configure selected software and hardware products.
  • Maintain printer queues by evaluating the overall printing process to maintain its efficiency.
  • Resolve technical problems related to Local Area Networks (LAN).
  • Recommend changes in software and hardware to improve computer capabilities
  • Troubleshoot system and network issues as well as diagnose and solve the software/hardware errors
  • Document and visualize the network diagram.
Job Requirements
  • Bachelor Degree in any field (Computer Science, or any related study will be preferred)
  • 1 year of related experience
  • CompTIA N+, CompTIA A+, CCNA and MCSA Certifications are preferred 
  • Knowledge of Windows Operating System, Hard Desk Management tools, Anti-Spyware, Microsoft Office, Remote Control Software, LAN and Ethernet Cabling is preferred
About this Company

Hindawi Publishing Corporation is a commercial publisher of peer-reviewed journals covering a wide range of academic disciplines. Founded in 1997, Hindawi currently employs more than 700 employees and publishes 400+ open access, peer-reviewed journals.

Hindawi’s... (More)

See all Careers and Jobs at Hindawi
Signup for an employer account and Post your Jobs!