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Content Strategist

NOK for Human Capital Solutions
Cairo, Egypt
Posted 4 years ago
37Applicants for1 open position
  • 15Viewed
  • 3In Consideration
  • 9Not Selected
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Job Details

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Job Description

  • Lead the analysis, design, development, implementation, and evaluation of content programs to support Amazon India business. 
  • Develop content performance support solutions that optimize performance and promote adherence to Amazon Communication Guidelines and Standards. 
  • Assist in the development of standardized content management processes, procedures, and strategies. 
  •  Advocate for the Customer Service associates’ needs during new initiative project planning. Partner with multiple stakeholders across functions to propose and advocate for effective customer-centered solutions and to build comfort, confidence and competence among associates in resolving customer issues 
  • Identify opportunities for content efficiency and automation and working cross-functionally to implement them 
  • Serve as a stakeholder on content and messaging across all businesses producing, sourcing and curating content that inspires our customers 
  • Key to success in this role is the ability to understand what messages are most relevant and how to deliver content in the most engaging manner

Job Requirements

  • Experienced Program manager with 5+ years of experience managing complex projects with aggressive schedules
  • Proven ability to build and manage high-performance teams using metrics and data to drive decision making
  • Experience in cross team collaboration, working across an organization as an effective program manager 
  • Manage and communicate effectively with stakeholders across teams to convey status of projects and deliberate on deadlines
  • Experience with Content Management tools and technologies in a DITA environment. The ideal candidate will have experience with multiple content management technologies
  • Technical ability in using HTML, XML and Excel, plus the ability to learn in-house tools quickly 
    Proven ability to build and manage high-performance teams using metrics and data to drive decision making
  • Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
  • Ability to curate and produce editorial content
  • Strong verbal and written communication skills
  • Experience in cross team collaboration, working across an organization as an effective program manager
  • Communicate effectively with stakeholders across teams to convey status of projects and deliberate on deadlines
  • Preferably Females

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