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Job Description
- Taking a lead role, undertake data management, database administration and data exchange operational tasks as directed by the direct manager and in accordance with CRM data policies and procedures.
- Verify & Input customer’s details in the CRM.
- Manages customers activations on the company CRM.
- Identifies customer’s product lines & manage updates.
- Apply deactivation procedures on customers that violates set users terms and conditions.
- Ensure the accuracy of the CRM data.
- Using data held within the company’s CRM system undertake data analysis, interpretation and collation for operations management and incident resolution.
- Perform data uplift and cleansing activity such as record de-duplication.
- Issue quantitative/qualitative periodical report.
Job Requirements
- Bachelor's Degree in Business Administration.
- Excel Proficiency.
- Excellent Communication and Interpersonal Skills.
- Detail Oriented, Accurate and Organized in work.