Web Apps Technical Support Agent

Dimofinf Operations Center - Nasr City, Cairo

30
Applicants for
3 open positions
17
Seen
8
Shortlisted
4
Rejected
Experience Needed:
More than 1 year
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time Shift Based
Salary:
Negotiable
Education Level:
High School (or equivalent) at least
Languages:
English
Vacancies:
3 open positions
About the Job

Technical support personnel responsible for solving all kind of problems that face our Dimofinf CMS customers, also taking part in the continuous development and improvement of the script (you will be under training), recommended minimum one year experience considering immediately start

DONT APPLY IF YOU DONT HAVE (HTML, CSS, JavaScript)

Essential Functions and Responsibilities

  • Answering technical support tickets and solve clients problems
  • Provide technical support services for Dimofinf CMS  (Installation, Upgrading and Editing Styles)
Job Requirements

 Technical Skills (Must have)

  • Knowledge in dealing with Dimofinf CMS (Install, upgrade.. etc)
  • Be proficient in all forums technical support tasks (Install, Upgrade, Merging databases, converting between forums and scripts)
  • Experience using  MySQL databases and solving all kinds of its problems
  • Experience using HTML and CSS
  • Experience dealing with cPanel and other hosting control panels

Technical Skills (Nice to have)

  • Knowledge of PHP

 Non-Technical Skills:

  • Intelligent, ability to train, ability to self-study, loyal, faithful, commitment, dependable, can finish his tasks fast, ambitious
  • Be excellent in written / spoken English & Arabic
  • Have excellent interpersonal and communication skills
  • Nice to have dedication and commitment towards work
About this Company

Dimofinf Inc provides a wide variety of IT solutions including shared hosting, dedicated servers, web design/developing, E-marketing, and Dimofinf CMS, the leading Arabic content management system. Dimofinf's highly experienced staff of IT engineers provides 24/7/365 support.... (More)

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