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Job Description
- Provide upscale guest service experiences for patients throughout their stay.
- Analyzing patients feedback and providing strategic direction to continuously improve overall rating
- Responding to patients needs and anticipating their unstated ones.
- Rounds in ICU, CCU and inpatients.
- Sending report for cash and credit patients with doctor name and required procedures or service to be sent to the call center for follow up
- Sending rounds reports with bed numbers and nursing ratio.
- Maintains a continuous patient satisfaction level to all patients by preventing or handling their complaints either official or unofficial so they can be resolved effectively and efficiently.
- Boost word of mouth by providing best-in class service before, during and after patients stay.
- Holding patients satisfaction surveys for diverse hospital services.
- Follow up the complaints with management till resolving it and provide Patients with appropriate feedbacks within a strict time limit.
- Handling the DAMA cases.
- Redefine evaluation criteria to increase patients satisfaction.
- Ensuring and providing flawless, upscale, professional and high class Patient service experiences.
- Review the performance of each team member at the departmental objectives discussion appraisal.
- Ensure special guests( VIPs) receive personalized services.
Job Requirements
- Bachelor degree
- Excellent command of English
- Outstanding communication abilities
- At least 3 to 5 Years of Experience in the same position, Preferable in Hospitals or Hotels.
