Customer Service Specialist

BAC - Nasr City, Cairo

223
Applicants for
1 open position
4
Seen
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Serves customers by providing product and service information; resolving product and service problems.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information and manual archives.
  • Resolves product or service problems by clarifying the customer's complaint.
  • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
Job Requirements
  • Bachelor's degree.
  • Experience 2-4 years
  • Competent computer skills including MS Office (Word, Excel, PowerPoint ... etc) is a MUST.
  • Internet skills including use of e-mails, group messaging and data collection.
  • Very good English.
  • Presentable.
  • Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information.