Social Media Moderator

AlMagd - Faisal, Giza

65
Applicants for
1 open position
35
Seen
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
2,000 to 3,000 EGP per month
Vacancies:
1 open position
About the Job
  • Create/manage moderation policies
  • Monitor discussions on Facebook / Instagram, respond in a timely fashion where appropriate.
  • Protect the brand image and increase the brand loyalty with our customers.
  • Review user content and escalate or flag as necessary.
  • Take the lead on the comments being made on the Social Media as they come in and produce material for the Social Media comments as required.
  • Full responsibility for accounts and how information is handled and gathered.
  • Measuring and creating reports to keep a track of customer feedback.
  • Understanding and promoting our brands to our customers ensuring our standards are consistently met, with a good understanding of our competitors.
  • Monitor and measure the success of community engagement and provide reports for Marketing Director
Job Requirements
  • A good awareness of social media and all aspects of the digital age.
  • Excellent customer service skills and communication skills both verbally and written as a lot of work is done via email or online.
  • Being aware of the latest trends of Social Media.
  • Must have excellent working knowledge of Facebook, Instagram, YouTube 
  • Education : BSc Degree
  • Facebook & Instagram Insights.
  • 2+ years experience working in social and/or digital media.
  • Excellent communication skills verbally & written.