Social Media Moderator

AlMagd -
Faisal, GizaPosted 8 years ago

66Applicants for1 open position

Job Details

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Create/manage moderation policies
Monitor discussions on Facebook / Instagram, respond in a timely fashion where appropriate.
Protect the brand image and increase the brand loyalty with our customers.
Review user content and escalate or flag as necessary.
Take the lead on the comments being made on the Social Media as they come in and produce material for the Social Media comments as required.
Full responsibility for accounts and how information is handled and gathered.
Measuring and creating reports to keep a track of customer feedback.
Understanding and promoting our brands to our customers ensuring our standards are consistently met, with a good understanding of our competitors.
Monitor and measure the success of community engagement and provide reports for Marketing Director

A good awareness of social media and all aspects of the digital age.
Excellent customer service skills and communication skills both verbally and written as a lot of work is done via email or online.
Being aware of the latest trends of Social Media.
Must have excellent working knowledge of Facebook, Instagram, YouTube
Education : BSc Degree
Facebook & Instagram Insights.
2+ years experience working in social and/or digital media.
Excellent communication skills verbally & written.