Technical Support Engineer

Interact Technology Solutions -
Maadi, CairoPosted 8 years ago

249Applicants for1 open position

Job Details

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Receive service case from customer and filling Carry-in case form by the problem and handle it to Service desk admin to create CRM case.
DBD (Diagnose before Dispatch) primary checking and assigning to suitable engineer.
Diagnose PCs, Notebooks and workstation hardware or Software faults for Interact Computer Stores Customers.
Investigate, diagnose and solve computer software or applications faults (Antivirus – Microsoft Office …..Etc.).
Decide whether Spare part needed to be requested or just need service.
Make Spare Parts price request and update in CRM.
Report the service desk admin to make the quotation.
Install and configuring computer spare parts
Ability to detect the defective computer spare parts and replace it.
Support Interact Computer Stores customers either onsite, over the phone, remotely or as
Outsourcing staff.
Follow and update service cases through internal Interact systems (ex: CRM….).
Create warranty forms through our internal system (CRM) and transfer it to the responsible admin.
Quality control after solving the problem.

Bachelor of Computer Science, Electronics Engineering or equivalent
PC Software and Hardware diagnoses skills is a must
Basic network troubleshooting is a must
Experience: 5+ years in the same field.
Microsoft Office skills (Outlook, Word, Excel…) is a must
Ability to be a good listener and to really understand a customer problem or question and help them solve it.
Ability to work under pressure
Ability to learn
Organized and systematic.
Fluent English Spoken and written is a must