Web Customer Service Agent

Dimofinf Operations Center - Nasr City, Cairo

Applicants for
5 open positions
Experience Needed:
1 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time Shift Based
Education Level:
High School (or equivalent) at least
5 open positions
About the Job

For One Of Our International And Well-Known Client , Operating In The Information And Communication Technology Field.

Essential Functions & Responsibilities:

  • Offering The Company Services Upon Detailed Marketing Orientation
  • Receiving Customers Requests
  • Respond To Customer Inquiries Through (( Tickets – Online Chat – Call Center  ))
  • Registration And Activating The Customer  Orders
  • Receiving The Full Deposit Information And Make Sure Of That From The Customer & Transferred to The Billing Department
  • Following-Up With The Customer Regarding His Account& Services
  • Committing To Decent Manner And Self-Management In Responding To The Customers
Job Requirements
  • Gender: Male / Female
  • Age: ((22 – 30))
  • Work Location: Nasr City
  • Required: University Degree
  • Recommended Year Of Experience ((1 - 3)) in Web Support Customer Services Considering Immediately To Hire And Start

Technical Skills ( Is a Must ):

  • General Experience With Company Services (( Domain – Hosting – SSL Certificates ))
  • Dealing With All Forums Customer Service Support , Some Famous Script & Content Management System Programs
  • Dealing With Using (( HTML , CSS ))
  • Experience Dealing With Using (( C-Panel ))
  • Experience Using Of (( Microsoft Office ))
  • Proficient Experience (( Internet Surfing ))
  • Fast Typing

Technical Skills ( Is Preferred ) :

  • Have Good Knowledge of (( PC Spread Sheets )) Applications.
  • Have Good Knowledge of All Operating Systems (( Linux – Windows))

Non-Technical Skills

  • Fluent / Very Good in written/spoken English
  • Good communication skills both verbal & listening
  • Negotiation Skills
  • Team Work (Supportive, facilitator, organized, co-ordinator, deliverer, imaginative, delegate, open-minded)
  • Possibly creative thinking
  • Nice to have dedication and commitment towards work
  • Analytical and rigorous attention to details
  • High sense of responsibility and having
About this Company

Dimofinf Inc provides a wide variety of IT solutions including shared hosting, dedicated servers, web design/developing, E-marketing, and Dimofinf CMS, the leading Arabic content management system. Dimofinf's highly experienced staff of IT engineers provides 24/7/365 support.... (More)

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