Customer Service Representative

Ebtkar - Nasr City, Cairo

60
Applicants for
2 open positions
17
Seen
6
Shortlisted
Experience Needed:
More than 1 year
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
1,200 to 2,000 EGP per month
Vacancies:
2 open positions
About the Job

Responsibilities

  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about services or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information
Job Requirements
  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (MS OFFICE)
  • Ability to learn about products and services and describe/explain them to prospects
  • Good knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
About this Company

Ebtkar is a leading IT systems integration and consultancy company, established to offer organizations new and more creative ways of applying technology in order to improve business operations and service levels. Ebtkar is the IT arm of Business Technology Experts group (UAE)... (More)

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