Customer Service Supervisor

Jotun Paints - Cairo, Egypt

Applicants for
1 open position
Experience Needed:
4 to 6 years
Career Level:
Job Type:
Full Time
Negotiable, Transportation Allowance
1 open position
About the Job
  • Supervise the Decorative Customer Service team by setting objectives, motivating team members and coordinating with different departments to enrich product knowledge and customer oriented mind set to ensure the team’s continuous growth and development.
  • Supervise and maintain the external & internal customer satisfaction by handling service complaints and/or Returned Material Authorization (RMA) to meet the customer expectations.
  • Supervise the Decorative order by fully handling the key customers’ orders, monitor the order handling and invoicing process of his/her team in coordination with Finance, Sales & Supply Chain to maintain accurate data entry, invoicing and ensure customer satisfaction.
  • Monitor and follow up on the actual open orders by coordinating with the Production and Distribution Planning upon the availability/shortage of Finished Goods in order to enhance the delivery performance.
  • Report the actual backlog status by extracting, analyzing and producing periodical reports to the CSD Manager and the Sales department in order to communicate the expected delivery dates for all customers’ orders.
Job Requirements
  • Arabic & English Speaker is a must
  • 4-6 years of experience with relevant background (Supply Chain / Logistics)
  • Bachelor Degree is a must
About this Company

Jotun is one of the world's leading manufacturers of decorative paints, marine, protective and powder coatings. The Group has 68 companies and 33 production facilities on all continents. Jotun products are available in more than 90 countries through own subsidiaries, joint... (More)

Industry: Chemicals
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