Call Center Agent

Visage - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
More than 1 year
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
1 open position
Females Only
About the Job

Main Duties:

  • Handle customer’s inquiries completely and accurately.
  • Resolve customer’s complaints and problems to the satisfaction of the customers.
  • Use customer service skills to optimize the opportunity of each customer contact.
  • Use all acquired skills from training to adhere to the call script to ensure consistency of service rendered to the customer as well as maintain the call duration within agreed limits + meet SLA, in order to reduce costs and maximize revenue.
  • Alert the team leader of issues or concerns that require escalation for complete resolution.
  • Enter customer data and other relevant information into the call center CRM as required.
  • Suggest improvements to the call center processes using Quality Management System guidelines.
  • Maintain confidentiality of customer data.
  • Capable of selling the customer products through the phone.
  • Participate in individual and team training/ meetings in order to ensure that knowledge is up-to-date.
  • Adhere to the work schedule as planned.
Job Requirements
  • Minimum 1 year of experience in same field
  • Females Only
  • Ability to organize and communicate information clearly.
  • Ability to work in a team environment.
  • Ability to work under pressure.
  • Ability to achieve targets and meet deadlines
  • Excellent verbal and written communication skills.
  • Good problem solving and analytical skills.
  • Positive and professional customer oriented attitude.
  • Good command of spoken and written English.
  • Good computer skills.
  • Accurate typing.
  • Articulate voice.
  • Maximum Age 27 years
About this Company

Visage Laser Clinic is a full service laser clinic offering our clients the very best in laser hair removal, skin pigmentation correction, injection treatments, laser assisted lipolysis & liposuction and more!.
Our mission at Visage Laser Clinic, is to provide our... (More)

Industry: Cosmetics
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