Customer Support Engineer

CrossOver - , Egypt

Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time Work From Home
39,000 to 40,000 USD per year
5 open positions
About the Job

Have you graduated from a technical university and are interested in being part of the Customer Success Team of a billion-dollar company? Do you like solving complex problems while working in a fast-pace environment where inventiveness and entrepreneurial drive are rewarded? Come work with the top 1% of global talent and you will earn $40,000/year from the comfort of your home.

Reporting to Technical Delivery Owner, as a Support Engineer you will be the interface between the customer team and the technical team. You will be in charge of gathering all required information, understanding the nature of issues reported and identifying and implementing solutions. You will need to respond to current issues, investigate problems and use your technical knowledge in order to deliver the right fix or reach out to the product team.

DevFactory is probably the world’s first software factory. They are disrupting the way enterprise software is created by adopting a factory-style model for development and delivery. It has been built ground up on the basis of innovative processes and tools that are their Intellectual Property (IP). They manage massive scale, yet provide great cost savings and high quality in their work. This is, by the way, the complete opposite of conventional software development, where scale often leads to quality issues, cost and time overruns.

Key Responsibilities

  • Learn and become proficient in solving technical issues
  • Build up the knowledge database
  • Organize work in a ticket system with the customer team
  • In charge with the initial investigation of the issues
  • Proactively document, monitor and update support tickets and actionable steps taken
  • Stay up-to-date with all the latest technologies concerning the company’s software products
  • Participate in team meetings
  • Address first-level technical investigations and CI configurations
Job Requirements

Required experience and education

  • Bachelor’s degree from a top-tier technical university

  • 3+ years of experience in using Unix

  • 3+ years of experience with:

    • Java or .Net (Written proficiency is not required, just what is possible in that space and how to solve general problems)

    • Amazon AWS

    • Application development

    • Git

  • Customer support experience for an enterprise application (3+ Years)
  • Must be willing to work standard US EST Business hours
  • Fluency in English

This role may be a great fit if:

  • You are a self-starter with a passion for excellence in customer service
  • You want to work with the top 1% talent in the world
  • You thrive in fast-paced and experiential learning
  • You are fearless in making and executing decisions

Total compensation: $20/hour

40 hours per week

Location: Global

We’re one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home. You never have to fight traffic to the office again and you have the freedom to choose when and where you put in your 40 hours to be most effective each week.

To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts.

Are you up for the challenge?

About this Company

Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has... (More)

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