IT Service Desk Agent - Alexandria

ECCO - Alexandria, Egypt

Applicants for
1 open position
Experience Needed:
More than 1 year
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
2,500 to 2,500 EGP per month
1 open position
About the Job
  • The IT Service Desk provides essential support for information technologies at Cornell.
  • IT Service Desk provides direct support to Cornell's faculty, staff, and students as they use information technologies to advance the university's mission.
  • Service Desk staff work in a dynamic, fast-paced call center that provides services over the phone, through e-mail, phone, Chat and in person (for walk-in customers).
Job Requirements
  • Alex Resident
  • Alumni (Computer Science or any related field)
  • Past work experience in a high-traffic customer service setting.
  • Excellent verbal and written communication skills.
  • Knowledge of commonly-used concepts, practices, and procedures for end user technical support.
  • Strong customer service experience.
  • Excellent phone etiquette.
  • Strong problem solving and research skills.
  • Experience usings Cornell's computing services.
  • Functional knowledge of Macintosh or Windows computing.
  • Freshman and sophomores preferred.
  • Federal Work Study preferred, but not required.
About this Company

We provide customers with high-quality integrated services that meet international standards. Our customized solutions focus on customers' individual needs and future ambitions. Driven by flexibility, efficiency, and innovation, ECCO's talented staff provide continuous customer satisfaction and sustainable growth.

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