Software Service Delivery Manager

Cross Workers - New Cairo, Cairo

Applicants for
1 open position
Experience Needed:
9 to 13 years
Career Level:
Job Type:
Full Time
Arabic, English
1 open position
About the Job

CrossWokrers Egypt is a fast growing IT Offshoring company with the ambition to grow with 100% for the 3rd consecutive year.  We are located in our own building in New Cairo.  Our customers are European companies and we work in a long-term based model (not project based) Sales is based in our European company.

Job Summery:

  • You will be working with a high degree of freedom with reference to the Director for CrossWorkers Egypt Ltd.  However, you will also work closely together with the Danish CEO.  
  • You will be a cornerstone in the Cairo operation with the responsibility for the different customer Teams – often with direct contact to customers in Europe.  However, you will also have the opportunity to demonstrate your managerial skills and ability continue the development of CrossWorkers Egypt Ltd.  Some travel activities to Europe bust be expected.


  • Your role is to secure that the organization chose the right candidates (technically) and that employees and Teams are being technically developed to be in line with customer needs present and future. 
  • It is also the role to secure that the basis of running a professional IT operation is in place – e.g. infrastructure, licenses, and methods.  In some customer cases, the SDM will perform project-based work for the customers – e.g. code review, Architecture, Consultancy.

In connection with the rest of the management, you will have responsibilities within the following areas:

  • Advice to Team Leaders.
  • Technology coordination between Teams.
  • New Technology screening.
  • Internal trainings.
  • Motivation.

We Offer:

  • You will have a unique opportunity to be part of the management in a growing organization where you will work cross border with highly experienced people where you are expected to make a footprint. 
  • We will set high expectation for you - just as we do for ourselves, our workplace and the work we preform – not the least when it comes to a good working environment, work conditions, professionalism and personal development.
  • Salary package will be according to qualifications with medical insurance & Social Insurance.
Job Requirements

Required Skills

  • Bachelor Degree in Computer Science is a must.
  • International experience.
  • 1+ years of management experience preferable in the Offshoring or Outsourcing Industry.
  • On Hands Experience in Software development industry.
  • Ability to motivate staff in a team-oriented, collaborative environment.
  • Ability to manage priorities and work in a fast pace environment.
  • Strong organizational and communication skills.
  • Exceptionally self-motivated and directed.

Your Personal Profile:

  • You have senior experience within IT software development, you have a good business understanding (customer contact) and have experience in managing technical staff. 
  • You are used to working in an international environment and can work from anywhere in the world if needed.  The key words for the position are:
  1. Technical experience – Proven Team leader/Architect, broad technical understanding.
  2. Business understanding – direct customer experience.
  3. Management skills – you can lead.
  • You have a high degree commitment to Employees, Customers, and Company.  You see challenges and not problems and you attack them with creativity, initiative and determination.  You work independently and targeted with a high activity level
  • You work well as part of a Team and with an ability to deliver – also under stress.
  • You have good oral and written English skills (company language) and of cause Arabic.
About this Company

CrossWorkers is a Danish offshoring company working in the software development sector, supplying our clients with professional IT resources. The company has been in business since 2009 and provides excellent services within offshoring software development. The headquarters... (More)

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