IT Help Desk Representative
Xceed -
6th of October, GizaPosted 4 years ago590Applicants for10 open positions
- 155Viewed
- 0In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Respond to technical requests assistance.
- Monitor and Report technical hardware and software issues.
- Provide support and Follow ups to the end users maintaining their satisfaction.
- Advise user with appropriate action through troubleshooting steps.
- Log all activates & incidents.
- Redirect problems to appropriate team.
- Identify and escalate situations requiring urgent attention.
Job Requirements
- General Knowledge about installing and configuring computer operating system and software.
- Knowledge about computer software and hardware issues.
- Bachelor degree or high institute Degree.
- IT background
- Language Skills: Very Good English (oral/written).
