Call Center Agent (Tourism)
Alfa HR -
Heliopolis, CairoPosted 8 years ago98Applicants for4 open positions
- 18Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
Job Requirements
- 0-2 years of experience ( Fresh Grads are welcome to Apply)
- Very Good command of spoken & written English.
- High Communication skills.
