Senior Account Manager
MWG -
Nasr City, CairoPosted 3 years ago35Applicants for2 open positions
- 24Viewed
- 1In Consideration
- 20Not Selected
Job Details
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Job Description
- Manage multiple accounts; develop positive working relationships with all customer touch points
- Drive client retention, renewals, upsells, and client satisfaction
- Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting, and QA
- Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
- Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
- Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction, and renewal
- Prepare campaign insights reporting, including analysis and research
- Manage weekly campaign status documents for review
- Work closely with Finance on billing set up and invoicing
- Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
- Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management, and any troubleshooting necessary with pixels, creative assets, and campaign reporting
- Provide input on new processes and workflows as needed
- Focus on ensuring we maintain superior customer service levels, operational excellence, and strategic insigh
Job Requirements
- 4+ years of experience in Account Management
- Ex experience at an advertising agency is a must (ATL)
- Female only
- Very Presentable- so kindly update your wuzzuf PP or attach your PP in your resume
- Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
- Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
- A focus on relationships, able to gain trust through communication, expectation setting, and completion of the planned deliverable
- Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships
- Project and program management experience; knowledge of key concepts including phases, plans, deliverable, scope, and tasks
- Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
- Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients
- Bachelor's Degree in an appropriate field of study or equivalent work experience
- Strong analytical skills
- Working knowledge and experience with contracts and contract negotiations
- Demonstrated ability to work independently and remain motivated
- Working knowledge of computers and Microsoft office suite of services
- Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
- Project and program management experience; knowledge of key concepts including phases, plans, deliverable, scope, and tasks