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Job Description
- Answer staff questions in person and via phone on all company supported applications.
- Troubleshoot computer problems; determine the source of computer problems (hardware, software, user access, etc.) and advise staff on appropriate action.
- Perform hardware and software installations.
- Carry out installations and configurations.
Job Requirements
- Bachelor's degree in computer science, information technology, or Any related degree,
- 1 to 3 years of working experience in a similar role providing technical support and help desk.
- MCITP / CISCO certified is preferred.
- Strong interpersonal and communication skills.
- Knowledge of Retail Sector Processes & Dynamics.
- Excellent knowledge of both written and spoken English language.
- Basic knowledge on security camera CCTV, Firewall security system.
- Knowledge of telecommunications equipment, and voice/data equipment/VPN.
- Good knowledge in networks (TCP/IP).
- Adequate knowledge of Windows server technologies (MCSE/MCITP).
- Adequate knowledge of Active Directory/File server/DNS roles.
- Strong knowledge in IT support for general windows problems.
- Ability to troubleshoot all problems related to Windows 8/10 and Office 365.
