IT Helpdesk

Confidential Company - Nasr City, Cairo

Applicants for
1 open position
Experience Needed:
1 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Answer staff questions in person and via phone on all company supported applications.
  • Troubleshoot computer problems; determine the source of computer problems (hardware, software, user access, etc.) and advise staff on appropriate action.
  • Perform hardware and software installations.
  • Carry out installations and configurations.
Job Requirements
  • Bachelor's degree in computer science, information technology, or Any related degree,
  • 1 to 3 years of working experience in a similar role providing technical support and help desk.
  • MCITP / CISCO certified is preferred.
  • Strong interpersonal and communication skills.
  • Knowledge of Retail Sector Processes & Dynamics.
  • Excellent knowledge of both written and spoken English language.
  • Basic knowledge on security camera CCTV, Firewall security system.
  • Knowledge of telecommunications equipment, and voice/data equipment/VPN.
  • Good knowledge in networks (TCP/IP).
  • Adequate knowledge of Windows server technologies (MCSE/MCITP).
  • Adequate knowledge of Active Directory/File server/DNS roles.
  • Strong knowledge in IT support for general windows problems.
  • Ability to troubleshoot all problems related to Windows 8/10 and Office 365.
Industry: Retail
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