Client Care Officer - Software

Microtech - Dokki, Giza

31
Applicants for
1 open position
13
Seen
3
Shortlisted
Experience Needed:
1 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable,
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
1 open position
Gender:
Females Preferred
About the Job
  • Receives, analyzes, and reports customer complaints.
  • Refers major hardware/software problems to service personnel/development department for correction.
  • Follows up periodically with clients to ensure their continuous smooth operation and satisfaction with company products/services.
  • Reports any service defects to management on a daily basis.
  • Analyzes customer reported problems and reports to appropriate channels problem areas in products.
  • Responsible to coordinate with Sales, Project Managers and other key functional areas to ensure overall customer satisfaction within portfolio.
  • Responsible to tracks and follows up with other departments to ensure customer complaints are fully resolved.
  • Recommends new strategies, product features, new services, new procedures for enhancing client satisfaction.
  • Acts as a liaison between technical department at Microtech and customers using the software in regards to system effectiveness, modification requests, performance issues, new applications, etc.
  • Provide on-site, customer support to assigned portfolio of customers.
  • Implement Customer retention strategies.
  • Responsible for contract renewal and account “saves” in assigned portfolio.
Job Requirements
  • Bachelor degree (B.A.) in accounting/business/manufacturing major;
  • Good negotiation skills.
  • Ability to handle and prioritize multiple assignments and meet deadlines.
  • Strong organizational, administrative and time management skills.
  • Strong analytical/ quantitative skills.
  • Strong written and verbal communication skills including presentations.
  • Ability to foster teamwork across functional areas and within care to provide seamless service to customers.
  • Ability to achieve goals in a changing work environment.
  • Proven commitment to deliver exceptional customer service.
  • 1-3 years of related experience and/or training.
About this Company

Microtech leadership, vision and commitment towards its customers are the main factors of its innovation to be the largest enterprise software company in the Middle East.
Over the course of two decades, Microtech, the regionï؟½s leading enterprise multinational company,... (More)

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