Enterprise Applications Support Senior Engineer

Vodafone - Cairo, Egypt

Applicants for
4 open positions
Experience Needed:
4 to 6 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
4 open positions
About the Job
  • Providing Global IT support for Vodafone Enterprise & Web Applications for all branches of Vodafone Companies around the world.
  • Enterprise Web Applications include Enterprise intranet portal, Document Management system, Online Surveys, Microsoft SharePoint, RSA SSO, EMC eRooms, Wiki/Blogs, Vodafone DNS, IDM.

Key Accountabilities:

  • Maintaining the availability of the applications and their hosted servers (on UNIX platform)
  • Troubleshooting and fixing database related issues.
  • Executing change requests for DNS records for Vodafone domains.
  • Executing standard requests for database operations
  • Performing all possible technical troubleshooting steps to solve the problems and service requests.
  • Managing all system components including apache, and tomcat.
  • Checking the replication of user accounts and their profiles between local active directory and Central authentication system (SSO) and finally the provisioning to the different web applications.
  • Solving the user/groups access issues the different sections on the applications.
  • Providing technical and functional support to the local web administrators for adding or modifying the web contents (pages, portlets, and content items).
  • Troubleshooting & facilitating the Infrastructure and connectivity issues remotely for the countries (DNS,Proxy, Firewalls)
  • Utilizing the existing team applications and tools (knowledge base, Documentation database, Handbook) to solve the incidents.
  • Consulting with deployment teams in Germany as appropriate
  • Ensure that the technical solution and root cause are clear and logic.
  • Prioritizing and managing several open cases at one time based on agreed Service Levels.
  • Ensure that all incidents are solved within the agreed SLA
  • Update the technical documentation and the team knowledge base.
Job Requirements
  • Bachelor of Computer Science / Engineering
  • 4-6 years IT Support, system administration, web/software development experience
  • ITIL Foundation background.

PC Knowledge:

  • Working knowledge with client web browsers like Internet Explorer and Fire Fox
  • Windows 2000, Windows XP support, Microsoft office

 Technical skills:

  • UNIX/Linux administration is a must
  • Working experience in Oracle database
  • Technical knowledge in IT infrastructure technologies (DNS, Proxy) and connectivity techniques
  • Hands-on experiences working on web applications
  • Software or Web development skills are plus.
  • Remedy background is a plus
  • ITIL Foundation certification is a plus.

 Personal Skills:

  • Strong Troubleshooting and problem solving skills
  • Strong Conversational English skill both oral and written
  • Very good analytical thinking skills
  • Handling multi-tasks

Business and Managerial skills:

  • Understanding of the communications web methodologies
  • Good communication skills specially in a multicultural environment
  • Working under stress, Dynamic and Customer oriented
  • Decision making skills
About this Company

Since inception in 1998, Vodafone Egypt has grown over the years to become the leading mobile operator in Egypt, not only in revenue share but also the number 1 mobile operator with the largest customer base.

Vodafone currently serves more than 40 million... (More)

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