Job Details
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Job Description
- Handle German customers inquiries.
- Provide customer with accurate information and right solutions.
- Ensure service level agreements are met and maintained.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
- Use the job tools (telephone and computer) effectively.
- Meeting service level in handling all transactions measured through productivity reports.
- Accuracy in handling all assigned tasks.
- Attendance and punctuality.
- Maintain professional work relationships with colleagues, supervisor and manager.
Job Requirements
- Excellent command of spoken (German & English)
- Maximum age 27 yrs (For Males)
- Experience: 1 to 3 years
- Ability to build rapport with people
- Good Computer Knowledge
- Good conversational skills to hold the attention of customers on the phone.
- Teamwork spirit.
- Flexibility.
