Order Managing Executive / Customer Care

Yumamia Inc. - Maadi, Cairo

Applicants for
2 open positions
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
2 open positions
About the Job
  • Deliver high-quality service across multiple support platforms (email, chat, phone)
  • Be a passionate advocate for customer and cooks while answering any questions that come your way
  • Show empathy to frustrated customers while solving problems and addressing unsatisfactory experiences
  • Build loyalty among new users and get our early adopters to have us always in mind 
  • Triage issues and escalate them when necessary

Work Conditions :

  • Working Hours: 8 working hours. 2 days off
  • Work Place : Maadi
  • Might need to work till 10pm
Job Requirements
  • Excellent Command on English Language is a MUST
  • Exceptional reading comprehension and writing skills in English and Arabic language. 
  • High proficiency using computers (typing, quickly navigating between various tools)
  • Quality Focus
  • Problem Solving
  • Passion for helping others and creating support experiences that exceed users’ expectations.
  • Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
About this Company

Yumamia Inc. was established in Delaware, USA and the platform was launched in August 2014 to serve the Middle East market where home cooking & sharing is much appreciated and in high demand.

Yumamia.com is an online homemade food ordering platform that gathers... (More)

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