Application Support Engineer

Tie - 6th Of October City, Giza

82
Applicants for
2 open positions
23
Seen
Experience Needed:
1 to 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable
Vacancies:
2 open positions
About the Job

Scope of Work:

  • You will be responsible for providing on site/remote technical support for clients who have critical response time requirements for their business systems.
  • You will work independently and as part of a team to urgently analyze technical issues, troubleshoot over the Email/Phone or via remote access, and escalate problems when appropriate.

Job Description:

  • Provide first level support for production issues across multiple applications, including problem identification, definition and implementation of short-term work around and coordination of long term software solution with business analysis and development team.
  • Monitor trouble management system to ensure all reported production issues are addressed according to published service level agreement.
  • Diagnose and resolve day-to-day live system issues in timely manner based on their severity.
  • Clear understanding of software development life-cycle methodologies and documentation standards.
  • Maintain ongoing communication with end-users, business analysts, QA team, and development team on reported issues.
  • Effectively record and monitor progress of all issues raised, providing feedback to the business users as required.
  • Liaise with other support/development teams to resolve cross system issues
  • Maintain application support documentation.
  • Maintain confidentiality with regard to the information being processed, stored or accessed.
  • Provide evening and weekend support in response to needs of the applications being supported if necessary.
Job Requirements

Job Requirements

  • University degree in Software/Computer Engineering, Computer Sciences, or related field.
  • Minimum of 1 year experience in the same role.
  • Welling to travel.
  • Good knowledge of:
    • Linux (bash , shell script).
    • Oracle Database.
    • C Programming language.
  • Experience in troubleshooting and problem solving.
  • Experience in working on production environment and handling customer incidents reports.
  • Ability to work with demanding users in a fast paced environment.
  • Excellent interpersonal and communication skills (oral and written).
  • The ability to explain complicated concepts in a simple manner.
  • Ability to manage time and work well under pressure.
  • Ability to learn and support new applications.
About this Company

TIE is a system integrator and software services company established to serve the enterprise and telecom industry domains.
We are working with telecom software vendors, enterprise applications vendors, communications service providers, ISVs and equipment companies in... (More)

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