Software Technical Support Specialist

Safa Tech. - Cairo, Egypt

Applicants for
4 open positions
Experience Needed:
1 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
4 open positions
About the Job
  • Handling customers inquiries .
  • Answering incoming calls, Chats, Web forms…….etc.
  • Offering customers products and services.
  • Performing administrative functions, Updating client accounts.
  • Processing customer correspondence, Handle escalated calls or escalated customer issues.
  • Achieve Key Performance Indicator targets to meet business goals and objectives.
  • Ensure service level agreements are met and maintained.
  • Work as part of a team to ensure offering world-class Customer Service at all times.
  • Meeting service level in handling all transactions measured through productivity reports.
Job Requirements
  • Good English (Speak & Writing).
  • Working under pressure.
  • Excellent negotiation skills.
  • Presentable
  • Good experience in hardware maintenance and operating system (Windows).
  • Good experience in internet.
About this Company

Safa Tech. is a member of Virgo Soft Group,
Safa Tech. provides professional B2B solutions for travel industry, Safa built a network of 1200+ travel agents in 12 countries.

See all Careers and Jobs at Safa Tech.