Junior Customer Support Agent - Banha

Z2 Data - Qalubia, Egypt

Applicants for
1 open position
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  • Z2Data would like to announce a new vacant position in the capacity of Junior agent in the Customer Support department. 

Main Job Tasks and Responsibilities:

  • Communicate directly with customers and understand their requirements
  • Initiate customers’ projects/tasks with different parties
  • Monitor task progress, solve relevant problems and maintain the process flow internally& externally
  • Deliver data to customers as appropriate
  • Review customer complaints and track customer complaint resolution
  • Prepare project status/reports when requested
Job Requirements

Job Requirements:

  • Fluent in English (speaking, reading and writing)
  • The candidate must have bachelor's degree (Electrical Engineering/Electronics is preferable).
  • The candidate must have the military service status as exempted or postponed.
  • Banha residents (or around it) are preferable
  • Fast learner
  • Proficiency in MS Office apps. (Excel is a must)
  • Good knowledge about electronic components
  • Communication skills
  • Problem analysis and problem-solving
  • Decision-making
  • Planning and organizing
  • Initiative
  • Flexibility
  • Presentation skills
  • Stress tolerance
About this Company

Z2data is a professional consulting firm focuses on providing e-Commerce services and technology solutions to private sectors ranging from medium to large companies to improve their financial and operational results. With our expertise, our clients will be able to save money,... (More)

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