Application Support Engineer

KAD - Riyadh, Saudi Arabia

259
Applicants for
1 open position
14
Seen
Experience Needed:
More than 1 year
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable
Languages:
English
Vacancies:
1 open position
About the Job
  • KAD Information Systems is looking for Application Support Engineers to join our expanding, dynamic and ambitious team, specializing in ECM software.
  • Candidates will basically be responsible for managing different aspects of support and training for the customers who are using our applications.

Responsibilities:

  • Understanding Product: detailed understanding of the applications concept, functionalities and features, strengths, and use cases
  • User Training: providing remote/on-site hands-on training for users with different roles (system administrators, managers, end-users…)
  • Documentation & Knowledge Management: maintaining documentation and user guides updated and to the highest quality and accuracy
  • Technical Support: managing support requests (phone, online), to ensure providing a satisfying service level to the customers
  • Installation & Deployment: managing and configuring installations, and deploying updates and patches
  • Implementation: collecting and understanding customers’ business requirements, and configuring the applications to best implement these requirements
  • Bugs & Features: collaborating with the development team to successfully resolve software bugs and issues, and/or add enhancements or features based on the customer’s feedback
Job Requirements

Previous experience with ECM software is not a requirement for the position. However, candidate is expected to be smart, organized, problem-solver, good communicator, and willing to learn, with basic experience as a support engineer. 


Skills

  • Excellent written and spoken English
  • Excellent analytical and problem solving skills
  • Excellent customer service skills
  • Training and presentation skills
  • Tutorial-writing skills
  • Experience with ECM and/or Document Management software is a plus
  • Experience with Linux servers, web applications environments is a plus
  • Flexibility - responsibilities may require occasional evening and weekend work
About this Company

KAD Information Systems is specialized in providing IT services, advanced software solutions, communications and VoIP solutions.

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