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Job Description
- Gain an understanding of customers' diverse and specific business needs and apply product knowledge to meet them
- Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes, and then documenting them
- Carry out cold-calling in order to create interest in products and services, generate new business leads and arrange meetings
- Identify and develop new business through networking and follow-up courtesy calls
- Prepare and deliver presentations and demonstrations of software to customers
- Market and promote a portfolio of products by writing and designing sales literature and attending industry events
- Maintain awareness and keep abreast of constantly changing software and hardware systems and peripherals (e.g. keyboard and mouse)
- Develop effective sales plans using sales methodology
- Provide technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale
- Advise on software features and how they can be applied to assist in a variety of contexts such as accounting, manufacturing or other specialist areas
- Meet sales targets set by managers and contribute to team targets
- Network with existing customers in order to maintain links and promote additional products and upgrades
- Handle hardware or software problems and faults, referring on to specialist technical colleagues where appropriate
- Respond to tender documents, proposals, reports and supporting literature
- Manage workload in order to organize and prioritize daily and weekly goals
- Contribute to team or progress meetings to update and inform colleagues.
Job Requirements
- Bachelor degree in business information systems/technology electronics computer science/software engineering/computer engineering
- A good level of technical understanding, with enthusiasm for new technology and its commercial uses - though having technical skills before you start isn't essential
- Self-motivation and a competitive, results-driven attitude
- Passion, dedication and focus
- Stamina, resilience and the ability to work well under pressure
- Confident presentation skills and a professional telephone manner
- Time-management skills and the ability to priorities your workload
- Ability to pay attention to detail
- Articulate, persuasive and influential verbal communication skills
- A strong team spirit
- An up-to-date working knowledge of the industry - useful sources include
