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Job Description
- Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement
- Provide outstanding customer service to improve customer satisfaction and relationship.
- Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
- Handle incoming customer requests related to; return material requests, product samples, etc.
- Monitor product order shipment to ensure on-time delivery to customers.
- Alert customers on shipping and flow issues in advance.
- Coordinate, analyze and improve customer service functions to meet company goals.
Job Requirements
- Good Communication skills and problem solver.
- Presentation skills
- Years of experience from 3 to 5 years of experience
- Analytical skills
