Customer Service Specialist - Real Estate

El Asreya for Real Estate Development - Heliopolis, Cairo

Applicants for
1 open position
Experience Needed:
1 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information perform customer verification
  • Set up new customer accounts process orders, forms, applications and requests organize workflow to meet customer time frames direct requests and unresolved issues to the designated resource
  • Manage customers accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints
  • Record details of actions taken prepare and distribute customer activity reports maintain customer databases
  • Manage administration communicate and coordinate with internal
  • Departments follow up on customer interactions provide feedback on the efficiency of the customer service process
Job Requirements
  • Must have real estate Customer Service experience from 1-­3 years
  • Interpersonal skills
  • Communication skills ­ verbal and written listening skills
  • Problem analysis and problem­ solving
  • Attention to detail and accuracy data collection and ordering customer service orientation adaptability
  • Initiative stress tolerance
About this Company

El Asreya for Real Estate Development Company S.A.E.
Founded in 1998, El Asreya has been developing prestigious residential buildings that satisfy and fulfill its customers’ requirements and aspirations. In recent years, and as Cairenes are seeking more spacious, greener... (More)

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