Problem Management Engineer

High Return - Cairo, Egypt

Applicants for
1 open position
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
7,000 to 8,000 EGP per month
English, German
1 open position
About the Job
  • Working on one’s own initiative
  • Identify issues and offer solutions and work with others to improve processes and procedures.
  • Confident negotiation and online documentation (throughout the negotiation) in German or English
Job Requirements
  • B.Sc. in Computer , Telecommunications Engineering or Computer Science
  • 2 / 3 year IT experience
  • At least 1 year experience in same field Problem Management.
  • Excellent written and spoken English is a must.
  • Experience in ITIL Management in general
  • Very good knowledge of ITIL Problem Management
  • Excellent communication skills and presentation skills.
  • Excellence mindset striving to exceed expectations.
  • Time Management skills
  • Must be able to overcome obstacles, using a clear methodical approach.
  • Must be able to negotiate solutions.
  • Capability to understand complex IT environments
  • Willing to travel and dealing with Global Environment
  • Solution oriented working
  • Creative Thinking
  • Team oriented
  • Experience in moderation of meetings
  • Capability to handle escalations
  • Structural and analytical thinking
  • Capability to abstractions up to meta level
  • Positive and motivational under pressure.
  • Professional and approachable.
  • A people person who can deal with a variety of people and customers at all levels with flair.
  • An enthusiastic team player.
  • Committed to working with their team to maintain a positive team spirit
  • Very Good Back Ground Technical Knowledge
  • Industry certification technical skills.
  • Excellent reporting and data analysis skills.
  • Expert control of tools of analysis and monitoring
  • ITIL Certified is a Must.
  • Problem Solving; Must demonstrate a methodical, analytical and clear approach to problems.
  • Organized for working in a global cooperative team environment.
About this Company

High Return is a fast growing HR consultancy firm, founded in 2014 by Tarek Moussa, Founder & Managing Director and Wael AbouElnour,­ Managing Partner. We bring more than 20 years of expertise in multinationals together with our unique services that we provide to enable... (More)

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