Problem Management Engineer

High Return -
Cairo, EgyptPosted 8 years ago

37Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Working on one’s own initiative
Identify issues and offer solutions and work with others to improve processes and procedures.
Confident negotiation and online documentation (throughout the negotiation) in German or English

B.Sc. in Computer , Telecommunications Engineering or Computer Science
2 / 3 year IT experience
At least 1 year experience in same field Problem Management.
Excellent written and spoken English is a must.
Experience in ITIL Management in general
Very good knowledge of ITIL Problem Management
Excellent communication skills and presentation skills.
Excellence mindset striving to exceed expectations.
Time Management skills
Must be able to overcome obstacles, using a clear methodical approach.
Must be able to negotiate solutions.
Capability to understand complex IT environments
Willing to travel and dealing with Global Environment
Solution oriented working
Creative Thinking
Team oriented
Experience in moderation of meetings
Capability to handle escalations
Structural and analytical thinking
Capability to abstractions up to meta level
Positive and motivational under pressure.
Professional and approachable.
A people person who can deal with a variety of people and customers at all levels with flair.
An enthusiastic team player.
Committed to working with their team to maintain a positive team spirit
Very Good Back Ground Technical Knowledge
Industry certification technical skills.
Excellent reporting and data analysis skills.
Expert control of tools of analysis and monitoring
ITIL Certified is a Must.
Problem Solving; Must demonstrate a methodical, analytical and clear approach to problems.
Organized for working in a global cooperative team environment.