Customer Care Supervisor

Otlob - Maadi, Cairo

220
Applicants for
1 open position
110
Seen
4
Shortlisted
98
Rejected
Experience Needed:
4 to 6 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable
Vacancies:
1 open position
About the Job
  • Manage a team of call center agents.
  • Affect the entirety of the team’s operations.
  • Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
  • Motivate and encourage agents through positive communication and feedback
  • Prepare monthly/annual results and performance reports
  • Anticipate escalation and take over calls when needed
Job Requirements
  • Proven experience as call center supervisor or similar supervisory position at least 4 years.
  • Experience in customer service is essential (4-6 years)
  • Proficient in English.
  • Working knowledge of MS Office
  • Outstanding communication and negotiation abilities
  • A results-oriented approach
  • Excellent organizational and leadership skills
  • Ability to work under pressure
About this Company

We, at Otlob, have one simple objective: become the best place for finding and ordering food. We provide you with a comprehensive experience, starting from knowing what restaurants deliver to your area, to what cuisines you can crave from, ending with placing your order... (More)

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