Senior Customer Success Specialist

Masary - Cairo, Egypt

Applicants for
20 open positions
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
20 open positions
About the Job
  • New customer’s acquisition.
  • Managing relationship between our company and our customer is your prime responsibility.
  • You will own the ultimate success of company’s customers, including customer onboarding, deployment, retention, and renewal. You will need to ensure that customers derive maximum value from the services offered by the company on an ongoing basis.
  • Identify and develop new opportunities for expansion across the customers’ business and collaborate with the sales team to ensure subscription growth and increased solution footprint.
  • Proactively manage each customers business needs and environments - actively seek opportunities to up-sell, cross-sell and generate referrals.
  • You will act as the key interface between the customer and all relevant divisions.
  • Liaise with internal departments to ensure that any Client issues are dealt with in a timely and efficient manner.
  • Monitor, report and analyze clients volumes and forecasts.
Job Requirements
  • Fanatical about customer success and driving long-term customer value.
  • Self-starter with a proven track record of driving customer success at all levels.
  • Good at handling stressful situations and deadline pressures well.
  • Highly data-driven with a commitment to progress.
  • Driving and tracking consistent engagement process with all customers in your portfolio.
  • Able to understand customer requirements; identify upsell and cross-sell opportunities to deepen penetration of our solution within customer environment.
  • Ability to clearly articulate technical information to others so it’s easy to understand.
  • Enthusiasm for serving customers and eagerness to take ownership and accountability of their success.
  • Excellent analytical/problem solving skills with ability to perform detailed root cause analysis to implement counter measures and rework.
  • Excellent at verbal and written communication skills.
  • A team player with the highest level of integrity.
  • Bachelor's Degree preferred; or equivalent in education and experience
  • 3 to 5 years of customer relation management experience preferably with an electronic payment solution company.
About this Company

E-Masary acts as a Digital Reseller and Payment Service Provider serving big organizations, developing Business to Business propositions starting in Egypt, then Middle East and Africa.

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