Customer Service Representative

Medical Genetics Center - New Cairo, Cairo

Applicants for
1 open position
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Negotiable, medical insurance-profit share
1 open position
About the Job

The position involves:

  • Receiving and directing visitors
  • Effectively manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Processing customers’ orders
  • Liaising with other departments and management
  • Professionally process customer service calls
  • Respond to customer questions
  • Resolve customer issues
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
Job Requirements
  • Fluency in English is a must
  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively
  • Able to work under time constraints
About this Company

Medical genetics is a medical sub-specialty that deals with diseases at the level of the inherited basic contents in human cells. Main rule for genetics is explaining complains including signs and symptoms to the basic changes.
In the nucleus (genetic contents including Chromosomes and DNA)..

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