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Job Description
International Contact center representative-financial sector service Europe, UK, USA & Canada.
- To ensure client satisfaction by offering specialized advice
- To actively listen and pay attention to client issues.
- To resolve client queries and problems according to the TP values and client procedures.
- Respond to & record consumer enquiries and questions raised through phone lines for customers.
- Maintain accurate data input of consumer enquiries, questions and enter feedback on the customer services database.
- To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
- To provide a high level of customer service to clients at all times.
- To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
- To work effectively as part of a team, developing effective and supportive relationships with colleagues.
Job Requirements
Hiring Criteria
- Fluent English, English Fluency (B2 & C1) (to be able to maintain an English conversation with no major pronunciation or structural mistakes).
- Flexibility with working hours:
- For girls the latest shift ends at 02:00 AM.
- For guys to be flexible with night and overnight shifts.
- Graduates & Undergraduate.
- Committed for at least 6 months (No Military).
- Ambitious to perform and grow.
Benefits are:
- Monthly Salary: 3500 EGP Gross (including 700 EGP subject to performance).
- Medical and Social insurance.
- Medical Insurance cap up to EGP 100,000 per year.
- Extra overnight shift allowance added on the salary.
- Guaranteed profit share by the end of each year (2 months’ Salary).
- VPN Line/ Mobile Allowance.
- Transportation for shifts ending starting from 11:00 PM
- Door to door for girls.
- Meeting points for guys.
- Premium location (Downtown & Mohandessin).
- Promising career path and advancement opportunities.
- Opportunities for advancement and moving to Dubai branch.
