- Experience Needed:
- 0 to 2 years
- Career Level:
- Entry Level
- Job Type:
- Full Time Part Time
3,000 to 3,500 EGP per month
About the Job
International Contact center representative-financial sector service Europe, UK, USA & Canada.
- To ensure client satisfaction by offering specialized advice
- To actively listen and pay attention to client issues.
- To resolve client queries and problems according to the TP values and client procedures.
- Respond to & record consumer enquiries and questions raised through phone lines for customers.
- Maintain accurate data input of consumer enquiries, questions and enter feedback on the customer services database.
- To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
- To provide a high level of customer service to clients at all times.
- To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
- To work effectively as part of a team, developing effective and supportive relationships with colleagues.
About this Company
Teleperformance at a Glance:
See all Careers and Jobs at Teleperformance - Egypt
Teleperformance Egypt Established in 2007, Teleperformance Egypt is the first multinational contact center company to open in Egypt performing all contact center services serving Egypt, Middle East and Africa, and Offshore markets...