Customer Service Agent

OPEX Egypt - Heliopolis, Cairo

93
Applicants for
3 open positions
19
Shortlisted
12
Rejected
Experience Needed:
1 to 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable
Languages:
English
Vacancies:
3 open positions
Gender:
Females Only
About the Job
  • Providing help and advice to customers using your organization’s products or services.
  • Communicating courteously with customers by telephone, email, and letter.
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
  • Handling customer complaints or any major incidents.
  • Keeping accurate records of discussions or correspondence with customers
  • Analyzing statistics or other data to determine the level of customer service your organization is providing.
  • Writing reports analyzing the customer service that your organization provides.
  • Developing feedback or complaints procedures for customers to use
  • Improving customer service procedures, policies and standards for your organization or department.
  • Meeting with other managers to discuss possible improvements to customer service;
  • Learning about organization’s products or services and keeping up to date with changes.
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans.
  • Implementing production, productivity, quality, and customer-service standards.
  • Resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
Job Requirements
  • 1-2 Years of Experience
  • Fluent English Language
  • Females Only
  • Have a strong work ethic and team player mentality.
  • Strong detail orientation and communication/listening skills.
  • Strong decision making and analytical abilities
About this Company

OPEX is offering a whole new level of advanced delivery services, bringing the most advanced technology through cutting-edge solutions that enable us to deliver more than just on-time shipments to our customers
A web-based, comprehensive account management solution that... (More)

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