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Job Description
- Providing help and advice to customers using your organization’s products or services.
- Communicating courteously with customers by telephone, email, and letter.
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
- Handling customer complaints or any major incidents.
- Keeping accurate records of discussions or correspondence with customers
- Analyzing statistics or other data to determine the level of customer service your organization is providing.
- Writing reports analyzing the customer service that your organization provides.
- Developing feedback or complaints procedures for customers to use
- Improving customer service procedures, policies and standards for your organization or department.
- Meeting with other managers to discuss possible improvements to customer service;
- Learning about organization’s products or services and keeping up to date with changes.
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans.
- Implementing production, productivity, quality, and customer-service standards.
- Resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
Job Requirements
- 1-2 Years of Experience
- Fluent English Language
- Females Only
- Have a strong work ethic and team player mentality.
- Strong detail orientation and communication/listening skills.
- Strong decision making and analytical abilities
